| Teacher Interview: Question 30: What impression have you
received from the loan service? In relation to: telephone contact; catalogue; delivery and
pick up contact; advertising and the choice of loans sent to the teachers. |
Conclusion: While ratings for the selection of loans and personal
experience of telephone and delivery contact were given high ratings by some of the 20
teachers, their experience of the catalogue and museum advertising resulted in low
ratings. The teachers found the catalogue was time-consuming and in need of visual support
while only six teachers had ever seen any publicity.
Summary of findings:
20 teachers responded to different areas depending on their experience of the loan
service.
- · Telephone contact
12 teachers had telephone contact experience that was above average. Only the top 3
ratings were selected by these teachers: 333444446666
- · Catalogue
Of the nine teachers that had seen the catalogue, teachers in the main gave the lowest
three ratings to it: 112333334. The teachers found it time-consuming and in need of visual
support.
- · Delivery and pick up contact
The eight teachers that had contact with Ray during pick up and delivery were more than
satisfied with the service. They gave him the top 3 ratings: 44556666.
- · Advertising
Advertising came out as the least satisfactory area of the service not simply because the
six teachers who had seen any gave ratings mainly in the lowest three categories: 112344 -
but because nine of the teachers confessed that they had never seen any advertising from
the museum.
- · Choice of Loans Sent
19 teachers were able to give a response to this question even if it only related to their
current loan. 75% of these (14) gave the 3 highest ratings: 4444455666666; while 25% of
these teachers (5) gave lower than average ratings: 22333. Six teachers particularly
mentioned that they had been unhappy to receive loans in the past that were inappropriate.
|
| Teacher Interview: Question 30: Individual Answers: |
Key: A "user" is a school that already uses the loan
service. A "non-user" is a school that does not currently use the loan service.
1. Teacher A: User: Primary
What impression have you received from the loan service? Rate the following:
· Choice of loans sent: 4
Not all the things that are sent to us are appropriate - historical things, for
instance.
2. Teacher B: User: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 5/6
· Catalogue: 3
The catalogue is a bit vague; sometimes what you order is different to what you
imagined.
· Choice of loans sent: 4
Sometimes availability is difficult. Some things are not applicable to the curriculum.
I know you are dealing with real objects but it would be good to have multiple boxes of
popular themes: Romans, etc.
3. Teacher C: User: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 5
· Catalogue: 1
A nightmare!
· Delivery and pick up contact: 5
· Advertising: 1
It never inspires much.
· Choice of loans sent: 2
I would have given it a 1 based on our past experience - we stopped using it - but
this loan brings it up to a 2.
4. Teacher D: User: Primary
What impression have you received from the loan service? Rate the following:
· Catalogue: 1
· Advertising: 2
It doesn't stand out.
· Choice of loans sent: 3
This time they were brilliant. Other times it has been hit and miss. And sometimes
they have been a real disappointment.
5. Teacher E: User: Primary
What impression have you received from the loan service? Rate the following:
· Catalogue: 2
There is no time to look through it. It needs pictures.
· Delivery and pick up contact: 6
· Advertising: 4
It hasn't changed. Examples of children's work would be nice.
· Choice of loans sent: 2
We don't get what we ask for. Maybe you could give us some indication, a list, of
objects that are already booked in advance.
6. Teacher F: User: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 4
· Delivery and pick up contact: 4
· Advertising: 4
· Choice of loans sent: 4
No complaints.
7. Teacher G: User: Primary
What impression have you received from the loan service? Rate the following:
· Catalogue: 4
Easy to use.
· Delivery and pick up contact: 6
Fine, on time.
· Choice of loans sent: 3
This time they were good. In the past it has been "hit and miss". This has
improved.
· Advertising: Haven't seen any.
8. Teacher H: User: Primary
What impression have you received from the loan service? Rate the following:
Choice of loans sent: 6
9. Teacher I: User: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 6
· Choice of loans sent: 4
· Catalogue: The head has this.
· Advertising: Haven't seen any.
10. Teacher K: User: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: Really helpful, they try and accommodate your needs. Once I had
a box mix-up. I spoke to your colleague and she tried to sort the mix-up out for me.
· Catalogue: Needs much more detail about suitability for the age group. I tend to
re-order past successes because I know it will work.
· Delivery and pick up contact: I don't see anyone as the caretaker sorts out the
boxes and puts them by the door.
· Advertising: I see the circular but haven't seen any other advertising for the
museum or loans service.
· Choice of loans sent: They send what we order. They try and give an alternative if we
can't have first choice. Most of the loans have been successful.
11. Teacher L: Non-user: Primary
What impression have you received from the loan service? Rate the following:
· Delivery and pick up contact: Efficient.
· Choice of loans sent: There was a mix-up as Y2 was read as the normal year group
that other schools/national curriculum use; New Town se it to indicate the year of their
learning cycle.
12. Teacher M: Non-user: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 5
· Choice of loans sent: 5
· Advertising: I have only seen the fliers you sent me.
13. Teacher N: Non-user: Primary
What impression have you received from the loans service? Rate the following:
Choice of loans sent: 6
They have fitted in beautifully with our projects.
14. Teacher O: Non-user: Primary
What impression have you received from the loan service? Rate the following:
No comment.
15. Teacher P: Non-user: Primary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 5
· Catalogue: 3
· Delivery and pick up contact: 5
· Advertising: 1
Not seen.
· Choice of loans sent: 3
16. Teacher Q: User: Secondary
What impression have you received from the loans service? Rate the
following:
· Telephone contact: 6
· Catalogue: 3
· Delivery and pick up contact: 6
· Choice of loans sent: 5
One object in a box is not so much value for money as is a collection of objects.
· Advertising: Don't know because haven't seen much.
17. Teacher R: User: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 6
· Catalogue: 3
· Delivery and pick up contact: 6
· Advertising: 3
· Choice of loans sent: 6
18. Teacher S: User: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 5
· Catalogue: 3
It took time to get used to.
· Delivery and pick up contact: I usually collect it myself.
· Choice of loans sent: 6
I've mostly got what I wanted.
· Advertising: I've never seen any.
19. Teacher T: User: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: Brilliant, fine, people seem knowledgeable, pleasant and
co-operative; the museum has a nice feel from the answers given.
· Catalogue: It needs to have pictures of the loans.
· Delivery and pick up contact: Really excellent. He is a little love. Not your
typical driver at all. Nothing was too much trouble. I really noticed that.
· Advertising: I've only seen the catalogue.
· Choice of loans sent: Brilliant. There has only been one time when we were
disappointed.
20. Teacher U: User: Secondary
What impression have you received from the loans service? Rate the following:
· Delivery and pick up contact: Good.
· Choice of loans sent: Okay - "Paper" box disappointing.
21. Teacher V: Non-user: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 4
· Choice of loans sent: 4
· Advertising: Haven't seen any.
22. Teacher W: Non-user: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: The phones are always busy here. That's why I appreciate the
letters that you sent to me.
· Choice of loans sent: 6
23. Teacher X: Non-user: Secondary
What impression have you received from the loan service? Rate the following:
· Telephone contact: 4
· Delivery and pick up contact: 4
· Choice of loans sent: 6
Excellent
24. Teacher Y: Non-user: Secondary
What impression have you received from the loan service? Rate the following:
· Choice of loans sent: 6
They were excellent for what the students did.
|
